Reply by Universal Technical Institute

Thank you for providing feedback regarding Universal Technical Institute (UTI). We are sorry your experience was not a positive one. While it is UTI’s sincere desire to understand your frustration, our customer service representative has not been able to reach out to you directly because your contact information was not provided. As a leading provider of training for students seeking careers as professional automotive, diesel, collision repair, motorcycle and marine technicians, UTI has graduated more than 200,000 technicians during more than 50 years in business. Our reputation is built not only on the quality of our training and instructors but also the success that UTI graduates experience in their careers. UTI offers assistance with obtaining housing for students as our campuses do not have traditional on site student living quarters. Please feel free to reach out to us directly. We would like the opportunity to address your concerns in person.
Sacramento, California

UTI is a school for kids who have NEVER had an auto body class, with limited experience with tools.

I felt my son was safe with the dress code, drug testing and student housing. WRONG!!

I was not able to resolve financial aid issues at the Sacramento campus. I had to call the one in Arizona. This was three weeks of my time.

I dropped my son off at school the first week of August. I had to fly out to Sacramento (from SLC) the last week of October. Something was wrong. My son had to move from his current apartment to another one with the boy who he shared his room with.

When I arrived, my son was depressed with dark circles under his eyes. Apparently, the other three boys had night classes. My son's were in the morning. They had been keeping him up all night with parties and over night guests (both of which are against the rules). The two other boys in the other room did not help clean. One of the had anger issues and was drawing penises on the items with permanent marker. His actually roommate drank almost every night. My son was the only one who worked.

When we went to move to the new apartment (the other parents were there as well) *** roaches, other bugs and an over flowing trash with mold greeted us. Along with an arrest warrant for one of the students. Drugs were being cooked in the apartment two doors down.

When we returned to the original apartment, the parents found a leaky kitchen faucet, broken chair and a filthy apartment. My son and his roommate confirmed, independent of each other that work orders had been placed and it was six weeks before they fixed it.

I called my son's recruiter. The other parents called the housing director who told them "Its Halloween weekend. I am at a softball game and cannot help you." I called my son's recruiter. He got on the ball he told me that the President of the school and the housing director would call me. They never have (three months later).

My son told me the rest of the story: he never had a pass to get on to the property at night. He spent six weeks parking on the street. His roommate were up all hours of the night with girls over. Alcohol was allowed in the apartment, as long as it was out of sight. He had been going to school and working six plus hours returning to a filthy place and a roommate screaming at him because he moved his melon.

My son has returned from UTI the first week of January. I have still not heard from the president, housing director. He has 5k in debt and learned NOTHING.

When I voiced my frustration to the academic adviser, the key phrase was "we dropped the ball." It is the go to phrase. UTI is very excited to tell you about the program. However, there is NO follow through. If you send your child here, prepare to have a full time job keeping the ball rolling.

Product or Service Mentioned: Universal Technical Institute Program.

Reason of review: Bad quality.

I didn't like: Student services, Administrative staff, Money focus, Conduct standards.

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I am a granduate of uti. I worked full time and went to school at night.

Yes it was not perfect. There were drugs around and the housing was not perfect. I graduated on a Friday and went to work on the following Monday. You could learn as much as you wanted or just get by.

That was up to you. Maybe you should have explained life to little Jonnie and not contune to make excuses for him. I would bet your son did not pay for his class. If he did he may not have wasted some one else's money.

I did pay for my own schooling and have not missed a day of work in 36 years. It is how my dad taught me. Does your son have a dad in his life. We all ways what to blame someone else for us not teaching our kids right from wrong.

I to have a son and a daughter who know what work is . See if eather one of them had a problem with ther school , they would be on the phone to the school , not there mommy. You expect the school to do drug testing? What was your job as a parent.

Be sure to vote for Mrs. Cliton . If she is elected no one will be accountable for there actions.

Good luck with little Jonnie. Hope he grows up soon.


I believe it is time to go public with UTI because my daughter is facing somewhat the same situation in Exton, PA. I am going to find out how an investigation can be conducted about their terrible housing, and why they allow students to use drugs and alcohol. From what I learned, their drug test is not a real drug test, and this is why their student drink and use drugs.


Concerned Mother!